Expected outcome
A maintainable knowledge base with fewer ambiguous or outdated answers.
Step-by-step
Start with customer questions
List common questions about products, services, pricing, policies, availability, onboarding, and support.
Choose authoritative sources
Prefer current website pages, approved PDFs, help documents, and FAQs owned by your business.
Remove conflicting information
Avoid uploading multiple documents that give different prices, policies, dates, or instructions.
Use descriptive source content
Give headings and sections enough context to stand on their own instead of relying on visual layout.
Maintain sources individually
Replace an outdated source when information changes and retest the questions affected by it.