Expected outcome
A controlled API integration using the intended knowledge and domain configuration.
Step-by-step
Choose the API configuration
Identify the knowledge base, assistant type, and company domain the integration should use.
Create a scoped key
Generate the API key in the dashboard and save the secret at creation time.
Store the secret securely
Keep it in a server-side secret manager or protected environment variable, never public browser code.
Follow the documented request format
Use the technical documentation for authentication, messages, and external conversation identifiers.
Review external conversations
Use the dashboard filters to inspect messages, state, status, and insufficient-context activity.